Effective Date: 19.02.2025

At Tiny Tales From Home, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect the information you provide to us.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following types of information:

Personal Information:

When you place an order, sign up for our newsletter, or create an account, we collect personal details such as:

• Name

• Email address

• Billing and shipping address

• Phone number

• Payment details (processed securely through third-party payment providers)

Non-Personal Information:

We automatically collect non-personal data through cookies and tracking technologies, including:

• Browsing behavior (pages viewed, time spent on the site)

• Device type, browser type, and IP address

• Referral source (how you found our website)

2. Use of Google Analytics, Hotjar, and Squarespace Analytics

We use analytics tools to improve your shopping experience:

• Google Analytics: Tracks user interactions on our website, such as page views and navigation patterns. You can opt-out via the Google Analytics Opt-out Browser Add-on.

• Hotjar: Helps us understand user behavior by tracking interactions like clicks, scrolling, and session recordings. You can opt out via Hotjar’s opt-out page.

• Squarespace Analytics: Provides insights into store performance, visitor activity, and order trends.

3. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders, including payment processing and shipping

• To provide customer support and respond to inquiries

• To send order confirmations and updates

• To personalize your shopping experience and improve our website

• To send promotional emails (only if you opt-in)

4. Sharing of Information

We do not sell or rent your personal information. However, we may share your information in the following situations:

• Service Providers: We use third-party services to process payments, manage shipping, and analyze website usage.

• Legal Compliance: We may disclose information if required by law or in response to legal requests.

5. Your Choices and Rights

You have the following rights regarding your personal information:

• Access & Correction: You can request access to or correction of your personal data.

• Deletion: You may request that we delete your personal information, subject to legal requirements.

• Opt-Out: You can opt out of analytics tracking via Google Analytics and Hotjar as mentioned above.

• Marketing Preferences: You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our emails.

6. Cookies

We use cookies to enhance your browsing experience and analyze website traffic. You can manage your cookie preferences through your browser settings. For more details, see our Cookie Policy.

7. Data Security

We take the security of your personal information seriously and implement appropriate measures to protect it from unauthorized access, alteration, or disclosure. Payment transactions are securely processed through industry-standard encryption.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected with the updated "Effective Date" at the top of this page. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us using the form on Contact Us page.